At CHITRAARYA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
Customers may request a return within 7 days from the date of delivery if:
- The product received is damaged, defective, or incorrect.
- The product is unused, unworn, unwashed, and in its original condition.
- Original tags, labels, invoices, and packaging are intact.
- A valid proof of purchase is provided.
2. Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or personalized products.
- Gift cards or promotional vouchers.
- Clearance, sale, or discounted items.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Products returned without original packaging and tags.
3. Exchange Policy
We offer exchanges subject to product availability.
Exchanges may be requested for:
- Size-related issues.
- Incorrect product received.
- Manufacturing defects.
If the requested replacement is unavailable, customers may receive store credit or a refund at our discretion.
4. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
- Notify us within 48 hours of delivery.
- Provide your order number along with clear photographs of the product and packaging.
- Our team will review the request within 3-5 business days.
Upon approval, we will arrange a replacement, exchange, or refund.
5. Refund Process
Once the returned product has been received and inspected:
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued through the original payment method.
- Processing times may vary depending on banks, payment gateways, or card issuers.
6. Return Shipping
- If the return is due to our error, defective merchandise, or incorrect shipment, return shipping costs will be borne by CHITRAARYA.
- For customer-initiated returns (such as size preference or change of mind), shipping costs may be deducted from the refund amount.
7. Order Cancellation
Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped.
Orders already dispatched cannot be cancelled.
8. Refund Exceptions
Refunds may be denied if:
- The returned product does not meet eligibility requirements.
- The product has been used, washed, altered, or damaged after delivery.
- The return request is submitted beyond the return window.
9. Contact Information
For return or refund requests, contact:
CHITRAARYA
Website: https://sub.chitraarya.com
Email: support@chitraarya.com
WhatsApp: +91 9748668502